Refund policy

Due to the nature of our products our refund policy applies to spoiled goods only. If you feel you have received product that is spoiled or not up to standard please call us on 06 6503308.

Before you call us please ensure you have retained the bottle so are able to tell us the batch number etc.  Please also take a photograph of the item to and email to wayne@katahiwines.com.

  • If you are unhappy about any aspect of your delivery or would like to return any part of your order please contact Ka Tahi Wines with all details of your order and what is required. Return claims must be made within 7 days of receipt of goods.
  • You may return product which equates to 20% of the value of the order placed (i.e. you are able to return $20 worth of product for a $100 order). This means that you can have peace of mind if you over order. Product returned must be unopened and be in re-saleable format – (i.e. wine packaging unbroken from original format and not damaged in any way). Ka Tahi Wines will then arrange either a replacement or refund. Claims must be made within 7 days of receipt of goods.

WARRANTIES AND LIABILITY

  • Subject always to the Consumer Guarantees Act 1993 and otherwise to the maximum extent permitted by law, Ka Tahi Wines expressly excludes all express or implied warranties, descriptions, representations, statements and advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise. Subject always to the Consumer Guarantees Act 1993 and otherwise to the maximum extent permitted by law, Ka Tahi Wines shall not be bound or responsible for any such unauthorised: warranties; and/or descriptions; and/or representations; and/or statements; and/or advice, made by any of its employees, agents, suppliers or delivery people, whether made in good faith or otherwise.
  • If you are not a “Consumer” as defined in the Consumers Guarantees Act 1993, or where you hold yourself out as acquiring the goods for the purposes of business then the provisions of the Consumer Guarantees Act 1993 shall not apply.
  • You accept and acknowledge that regardless of any advice given by an employee, agent, supplier or delivery person, that upon acceptance of the goods by you or the Recipient, all risk in the goods passes to you. Title in the goods passes to you once you have paid for the goods in full.
  • Subject always to the Consumer Guarantees Act 1993 and otherwise to the maximum extent permitted by law, Ka Tahi Wines excludes all liability against any damage and/or injury and/or loss arising directly or indirectly from any defect in or non-compliance of the goods. You acknowledge and accept that any damages for any other breach of Ka Tahi Wines’ obligations shall not in any event exceed an amount equivalent to the price of the goods you have paid for.
  • You accept and acknowledge that Ka Tahi Wines is not liable or responsible for any damage and/or injury and/or loss arising from the servants, agents, buyers, Recipient or any other persons.

FORCE MAJEURE

Ka Tahi Wines shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of the Terms, where this arises out of circumstances beyond the control of Ka Tahi Wines, including but not limited to acts of God; natural disasters; sabotage; accident; riot; shortage of supplies, equipment, materials; strikes and lockouts; civil commotion; computer hacking; or malicious damage.